Privacy Policy

1. Introduction

Digital Trade School (“DTS,” “we,” “us,” or “our”) operates the website at mydigitaltrade.com and provides online educational courses, coaching, and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or enroll in our programs.

By accessing or using our Services, you consent to the data practices described in this policy. If you do not agree with these practices, please do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

We may collect personal information you voluntarily provide, including:

• Account & Enrollment Data: first and last name, email address, password (hashed), and billing address.
• Payment Information: payment is processed through our third-party payment processor (Stripe). We do not store full card numbers, CVC codes, or complete bank account details on our servers.
• Communications: messages, questions, or feedback you send us via email, community forums, or coaching calls.
• Profile & Progress Data: course progress, completed assignments, and preferences you set within the apprentice portal.

2.2 Information Collected Automatically

When you visit our site, we and our service providers may automatically collect:

• Device & Usage Data: IP address, browser type and version, device type, operating system, referring URLs, pages viewed, time on page, and clickstream data.
• Cookies & Similar Technologies: session cookies, authentication cookies, and analytics cookies. You can control cookies through your browser settings; disabling them may limit some functionality.

3. Artificial Intelligence — Information Gathering & Use

We use artificial intelligence (AI) and machine-learning tools to enhance your learning experience, improve our curriculum, and operate our Services efficiently. This section explains how AI interacts with your information.

3.1 AI-Assisted Features

We may use AI to power features such as:

• Personalized course recommendations and learning-path suggestions based on your progress and stated goals.
• Automated transcription, summarization, or search indexing of lesson videos and coaching-call recordings.
• Chatbots or virtual assistants that answer common questions about the curriculum, enrollment, or your account.
• Content generation aids used by our team to draft lessons, exercises, and marketing copy, which are reviewed by a human before publication.

3.2 What AI Tools May Process

When you interact with AI-assisted features, the inputs you provide (such as questions to a chatbot, assignment text you submit for feedback, or stated goals) may be processed by AI models. We do not use your payment card data, government identification numbers, or sensitive health information to train or operate AI tools.

3.3 Third-Party AI Providers

Some AI features are powered by third-party providers (for example, cloud AI APIs and analytics platforms). These providers process data on our behalf under contractual obligations and may retain data temporarily for safety and abuse-prevention purposes. We configure these services to avoid using your identifiable inputs to train their general-purpose models wherever the provider offers that option.

3.4 Human Review & Oversight

AI-generated outputs that affect your account, grades, or recommendations are subject to human review where appropriate. Automated decisions with significant effects are not made solely by AI without an opportunity for you to request human review.

3.5 Your Choices Regarding AI

You may opt out of AI-assisted personalization features by contacting us at the email below. Opting out may limit certain personalized recommendations but will not affect your core access to course materials.

4. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Services and your apprentice account;
• Process enrollment and deliver course content and coaching;
• Respond to your inquiries and provide customer support;
• Send administrative notices, updates, and policy changes;
• Send marketing communications about new courses, offers, and events (you may unsubscribe at any time using the link in each email);
• Analyze usage to improve our curriculum, features, and user experience;
• Detect, prevent, and address fraud, security issues, and policy violations;
• Comply with legal obligations and enforce our terms.

5. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: payment processors (Stripe), hosting platforms, email and analytics providers, and AI providers acting on our behalf.
• Community Features: information you post in community forums or coaching calls may be visible to other students.
• Legal Compliance: when required by law, court order, or to protect our rights, safety, or property.
• Business Transfers: in connection with a merger, acquisition, or sale of assets, subject to confidentiality obligations.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Services. After account closure, we retain records as necessary to comply with legal obligations, resolve disputes, and enforce agreements, then delete or anonymize the data.

7. Your Privacy Rights

Depending on your location (for example, residents of California, the EU/EEA, the UK, or other jurisdictions with privacy laws), you may have rights to:

• Access, correct, or delete the personal information we hold about you;
• Opt out of the sale or sharing of personal information;
• Limit the use of sensitive personal information;
• Withdraw consent to processing at any time;
• Receive a copy of your data in a portable format.

To exercise these rights, contact us at the email below. We will respond within the timeframe required by applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted payment processing and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Children’s Privacy

Our Services are not directed to children under 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will delete it.

10. Links to Third-Party Sites

Our Services may link to third-party websites we do not control. We are not responsible for their privacy practices and encourage you to review their policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version with an updated “Last updated” date. Material changes will be communicated via email or a prominent notice on the site.

12. Contact Us

If you have questions about this Privacy Policy, contact us at support@mydigitaltrade.com.